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Cancellation & Return
The Consumer shall inspect the Goods immediately upon receipt and shall notify the Seller within 72 hours of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Consumer fails to do so the Consumer shall be deemed to have accepted the Goods.
Orders can be cancelled any time prior to shipping. Once shipped if returned unopened, the Consumer will be responsible for the return shipping costs plus any restocking fee deemed necessary, up to a maximum of 10% of the purchase price.
Consumers have 14 days from receipt of a product to return an item. If a return does not arrive and has no tracking or proof of postage, the consumer is liable. We, therefore, recommend using a tracked service if a return is necessary. When we receive a return, we will process this refund.
Please be aware that we cannot provide a refund for nicotine containing items as they can degrade during return transit.
Any damaged, incorrect or missing items must be reported within 72 hours of receiving delivery with photographic evidence provided. If an item is incorrect or damaged, DarkStar International Ltd is responsible for the return costs.
If an incorrect order has been placed by the end user, the seller is not able to add or change items on that order. The order must either be cancelled and remade by the end user, or an extra order must be made with the correct items. The seller is not responsible for covering the extra shipping costs, or the guaranteed delivery of the extra items in the same packaging, or on the same day of the original order.
If the end user does not find the item(s) supplied acceptable in a manner which can be deemed personal preference of the end user, (i.e. taste, colour, strength, etc.) the items are not deemed faulty, damaged, or of a condition deemed eligible for a refund or a return.
Orders taken through our website are processed, packaged and posted each day by either Royal Mail 24 Tracked or UPS Next Day. It can take up to 2 working days from an order being placed for dispatch to occur. Orders placed before 3.30pm Monday-Friday are dispatched on the same day. On weekends, or where a bank holiday falls on a Monday or Friday, all orders due for postage will be sent the following working day.
All items, once shipped, are the responsibility of the respective carrier chosen for delivery.